Julie's Journal

They say customer service is dead, but I beg to differ. There is one company where customer service is alive and well, and going beyond the normal call of duty.

Check out this article, and make sure to read the comments. This is just another great example of why I am so proud my husband works for such a wonderful company.

When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom had died but that I’d send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldn’t have to take the time to do it myself. I was so touched. That’s going against corporate policy.

Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is.

The Customer Who Got The Flowers From Zappos

[tags]Zappos.com, Zappos[/tags]